{"call_stats":{"call":{"completed":0,"waiting":5,"wait_times":[300,15564265,10620,6208,3085,128],"durations":[],"max_wait_s":15564265,"estimated_wait_s":93385590,"estimated_wait_m":1556426},"chat":{"completed":0,"waiting":0,"wait_times":[300],"durations":[],"max_wait_s":300,"estimated_wait_s":300,"estimated_wait_m":5}},"stellar_callcenter_status":"OPEN","stellar_chat_status":"OPEN","agent_stats":{"available":0,"unavailable":0,"online":1,"offline":16,"busy":1,"unknown":[]},"call_queue_count":5,"estimated_wait":1556426}